How to Pass a Mock Call Test: It's Actually Simple! (2024)

When applying in a voice account, you can avoid Berlitz. You can avoid Versant. Heck, you can even avoid a typing speed test. Unfortunately, you can’t avoid mock calls.

Therefore, it’s very important that before you apply, you should already know what to say and do during a mock call test. Here’s a detailed guide on how to pass a mock call test, whether you’re a call center newbie or a veteran.

Table of Contents

What happens during a mock call?

  • First, the facilitator will give you a piece of paper. On that paper is the Product Knowledge. It contains the info of the product that you’re gonna be representing during the call.

Here is the Product Knowledge of the second mock call video in this article.

How to Pass a Mock Call Test: It's Actually Simple! (1)
How to Pass a Mock Call Test: It's Actually Simple! (2)
  • Next, the facilitator will give you around 10-15 minutes to read and absorb what’s on the Product Knowledge.
  • No worries, during the mock call, you will still have access to the Product Knowledge. Still the more you absorb and familiarize the Product Knowledge, the better your chances of cracking your mock call test.
  • Lastly, the facilitator/ interviewer will instruct you to answer the call via a telephone or a headset once it rings. And then the mock call begins. You will act as the call center agent, and the facilitator/your interviewer will act as the customer.

Passing a mock call is actually simple.

I know that a lot of you (especially call center newbies) are terrified at the thought of undergoing a mock call to the point of avoiding call center companies that impose a mock call during the initial application process.

But you see, mock calls are actually simple.

Here’s why: To pass a mock call test, all you have to do is follow the call flow. If you can follow the call flow (which is super easy with enough practice), then you’ll pass your mock call!

What the heck is a call flow?

Well, simply put, a call flow is the sequence of a call. It outlines what comes first, second, third, fourth, and so on… Normally, it has 5 parts: opening, probing, research, solution, and closing.

But I want you to ignore that. I have an easier and better format!

Instead, I want you to think of the call flow as a series of verbs instead.

This way, they are more alive and clearer to you. They are instructional. If you’re in the middle of the call and you feel lost, you can refer back to these steps and you’ll know exactly what to do.

Here are my recommended 7 steps when handling a call:

  1. Open the call (always)
  2. Empathize, apologize or assure (whichever applies).
  3. Confirm the customer’s account (if applicable).
  4. Probe/ ask relevant question/s (if applicable). Repeat as necessary.
  5. Solve the problem or answer the question (always).
  6. Offer additional assistance (always).
  7. Close the call (always).

I created the video below with a sample mock call to show you what each of the steps means.

If you want a written format for each step, I’ve included them after the transcript of this video.

Mock Call Script Sample/ Call Simulation Sample

Agent: Hi. Thank you for calling PowerUp Company. This is Candace. How may I help you?

Caller: Hi Candace. So… I’m calling because you guys overcharged me. My subscription to you guys is supposed to be a flat-rate fee of $30.00 per month. But for some reason, I am seeing a $33.00 on my paper bill for the month of July. So… I don’t know what’s going on. I would really appreciate an explanation on this.

STEP 2 & 3:
Agent: Sure, I’ll be happy to pull up your account now and check the billing details for you. Can I have your account number together with your first and last name?

Caller: Sure, it’s 12345. And my full name is Joan Williams.

Agent: Thank you, Joan. Just give me a few seconds to pull up your account. It was for the month of July this year, right? July 2020?

Caller: That’s right!

Agent: Okay, let me see that… Okay, I have your account pulled up now and I’m only seeing a $30.00 charge for the month of July this year. Could you recheck your bill and review the amount? (STEP 4 repeated)

Caller: No, that can’t be right. I am literally holding my bill right now, and it says July, and it says $33.00 in big, bold letters. So maybe the charge was moved to June or August? I don’t know. All I know is that you’re overcharging me. And it’s written on my paper bill.

Agent: Yes, Joan. I also checked your other months’ charges this year from January to July 2020 And for all of these months, you were only charged $30.00 each. Let me just check further though… your last year… Oh, although I am seeing a $33.00 charge here but this was way back last year in July 2019. Would you mind checking the year of the billing paper you’re holding right now?

Customer: Oh! Oh my god. Candace, I am so sorry to have wasted your time. I really thought this was a recent bill!

Agent: No, don’t worry about it, Joan. You’re fine.

Customer: This bill was literally on my table this morning. I must have dropped it when I was throwing garbage this morning. So embarrassing. My bad.

Agent: Oh, no problem. It happens… I mean it happens to all of us, you know.

Customer: I know right! Anyway, Candace. I won’t waste any more of your time and thank you so much for your patience.

Agent: You’re welcome, Joan. Is there anything else that I can help you with today, maybe?

Customer: No, that’s all Candace. I won’t waste any more of your time. Have a good one!

Agent: Have a good one, Joan. Thank you for calling PowerUp. Bye!

Customer: Bye, Candace.

The 7 Steps of Call Flow

Step 1: Open the call (always).

To open the call, greet and thank the customer for calling, mention the company name, your name, and the question, “How may I help you?”

“Hi, thank you for calling PowerUp Company. This is Candace. How may I help you?”

Step 2: Empathize, apologize or assure (whichever applies).

A. Empathize to let the customer know that you feel her situation but it’s NOT your company’s fault.

“I’m so sorry to hear that. That must be really hard for you.”

B. Apologize if it’s your company’s fault.

“We apologize for the delay, Sara. I’ll certainly do my best to help you get your order delivered to you as soon as possible.”

C. Assure if the customer just wants her question answered and isn’t really experiencing any inconvenience nor expressing any frustration.

“Sure, I’ll be happy to check the account for you!”

Step 3: Confirm the customer’s account (if applicable).

“For security purposes, may I know your account number together with your full name?”

  • No need to confirm the customer’s account if the customer doesn’t have an account with the company.
  • No need to confirm the account if the customer’s concern is not account-related or if it can be answered without opening her account.
  • For example, a customer asks, “Do you have a physical store?”, then you can just answer this ASAP without asking her to confirm her account. It’s not account-related.

Step 4: Probe/ ask relevant question/s (if applicable). Repeat as necessary.

There are times when a customer’s explanation isn’t enough for you to fully understand her question or issue.

If this is the case, you need to ask the customer a question (or a series of questions) to clarify the situation and/ or get more information.

Please refer to the full video above to see an example of a probing question.

Of course, if the question is pretty simple and you understand it 100%, then you can skip this part and proceed to step 5.

Step 5: Solve the problem or answer the question (always).

Once you have fully understood the customer’s concern or question, then it’s now time to either solve the customer’s problem or answer her question.

  • If you need more time to search for the answer or solve the problem, then you can put the customer on hold. The maximum recommended time for calls is 2 minutes.
  • To put the customer on hold, you can say, “Can I put you on hold for a minute or two to check with my supervisor (or to check your account)?”
  • If the solution that the customer wants isn’t possible, then you can provide an alternative resolution that is closest to what she wants while also following your company’s policy.
  • I’ll be creating a mock call scenario about this in the future so make sure to subscribe to my YouTube channel.

Step 6: Offer additional assistance (always).

This step is made up of only one sentence but it’s super essential in customer service.

“Is there anything else that I can help you with today?”

Most of the time, customers would say no to this so you can just proceed to step 7. But there are times when merely asking this question reminds customers of their other concerns.

Therefore, you must ask this question to avoid the customer from unnecessarily making two calls when her concerns could have addressed in one call.

Step 7: Close the call (always).

If the customer confirms that she has no more questions nor concerns, then it is time to close the call.

For this, thank the customer for calling, mention your company name, then a greeting.

“Thank you for calling PowerUp Company. Have a great day! Bye.”

Booking Mock Call Recording (With Explanations)

If you need more mock call practice, watch this.

In this booking mock call video, I explained in great detail the 7 steps of the call flow. This will help you understand why I said the things I said during the call.

This will train you to think like a real call center agent. Remember, to have a better chance at passing a mock call, you need to train yourself to think like a real call center agent as soon as possible.

Candace: Hi, thank you for calling Hotel California. This is Candace. How may I help you?

Stephen: Hi, this is Stephen. I’d like to book for four people, please. And that would be for August 18th.

STEP 2 & 4:
Candace: Sure Stephen, I’d be happy to help you with that. So which room do you have in mind?

Stephen: Actually, I gotta tell you first. I’m super busy so haven’t been able to browse through your website so I don’t really know the rooms you have right now. But I could give you my requirements then you suggest the best rooms for me. Could we do that?

Candace: Absolutely! What do you need?

Stephen: So there are 4 of us… including me. And we need something with a WiFi and maybe a swimming pool.

Candace: Got it. Will you four be staying in one room or separate rooms?

Stephen: Oh, sorry I forgot to tell you. That would be separate, cause you see, we’re two couples and we would need two rooms.

Candace: I see. So in that case, I recommend two DELUXE KINGs. It has a king-sized bed that fits two people, a WIFI, an access to a swimming pool, and free lunch and breakfast. All these for $200 each, which is $400 for 2 rooms. How does that sound?

Stephen: Oooh…. That’s a bit too much. That’s a bit expensive. Actually, do you maybe have something more affordable than that? Now that I think about it, I remember there’s a beach close to your hotel so we’ll probably just take a trip there so you can take out the swimming pool. Is that possible?

Candace: Sure. Let me see. So, if you want to take out the swimming pool and just have the WIFI, then we certainly have a room for that which is the CLASSIC KING for $125 each, which is only $250 for two rooms as opposed to $400. You’re still gonna get the king-sized bed and the WIFI. But I have to tell you, Stephen, aside from having no swimming pool, you will also only get a free breakfast instead of lunch and breakfast. Is that okay with you?

Stephen: Perfect, perfect Candace. That’s exactly what we need. We’ll be having lunch at the beach anyway so we won’t be eating at the hotel. So 2 CLASSIC KING it is! So do you need my credit card number?

Stephen: Okay cool. You can send it to

Candace: How do you spell Stephen? Is that Steven with a V or a Stephen with a P?

Stephen: With a P.

Candace: Thank you… So just to make sure, that is S for Sierra, T for tango, E for echo, P for Peter, H for hotel, E for echo, N for Nancy, underscore Is that correct?

Stephen: Yep, that’s correct.

Candace: Perfect! So just to recap you will be booking two CLASSIC KING rooms this August 18th, 2020. And the total amount is $250.00. Are all of these correct?

Candace: Thank you. So after this call, Stephen, you should receive an email from In that email, is a secure link that you can click where you can enter your full name and card info. I also wanna remind you not to click any email that is NOT from We only take payments through this one email. Alright?

Stephen: Gotcha.

Candace: Is there anything else that I can help you with today?

Stephen: Nope. You’ve been very helpful Candace. Thank you so much!

Candace: You are most welcome Stephen! Thank you for calling Hotel California. Have a great day!

Stephen: Have a great day Candace. Bye!

How to pass a mock call test: tips and tricks

If you prefer to watch a video than read, then here’s the video version of the mock call tips and tricks. Otherwise, read on.

1. Learn the call flow by heart.

Whether it’s an actual call or a call simulation, the call flow is the only criterion when grading the quality of a call. If you don’t know the call flow by heart, then you might as well stop hoping of passing your mock call.

While call flow comes naturally to an experienced call center agent, you, as a newbie should learn and understand it by heart through constant practice. Again, I have a lot of mock call videos on my YouTube channel so make sure to check those.

2. Pay very close attention to the Product Knowledge.

You probably notice that I always include a Product Knowledge in all of my mock call videos. And for good reason: I want to make your mock call practice videos as realistic as possible.

Again, before a mock call test, the facilitator will give you around 10-15 minutes to read, familiarize, and understand the Product Knowledge. That’s how important it is.

Also, understanding the Product Knowledge will give you a clue as to the possible questions that the customer might ask during the call.

3. When confused, put the customer on hold.

Steps 1, 2, 3, and 4 are easy and straightforward enough.

However, once you get to step 5 (which is to solve the problem or answer the question), it could be a bit tricky. It is perfectly normal to feel confused and lost during this step, especially for a newbie.

If this happens, relax. Put the customer on hold for a maximum of 2 minutes.

This is useful if you need more time to research or figure out the solution to the customer’s problem or answer to her question.

To put the customer on hold, state the reason for the hold and for how long. Two minutes is usually the maximum. You can say something like,

“For me to check your account, can I put you on hold for a minute or two?”

“Can I put you on hold for 2 minutes? I would have to check this with the Refunds department.

4. Practice positive scripting.

Think of positive scripting as making a bad news sound less bad as possible. It also makes everything sound polite and professional. Here are some examples:


No positive scripting: Are you sure this is your account number?

With positive scripting: I couldn’t seem to find a match of this number. Do you mind rechecking the number on your screen?

Now, notice that the statement without positive scripting is more accusatory. It sounds like the agent is accusing the customer of her mistake.

But remember, even if it’s the customer’s mistake, you don’t wanna make it sound like it is!

On the other hand, the statement with positive scripting is more polite. It doesn’t point out the customer’s mistake and yet it accomplishes the goal just the same (to tell the customer that she gave the wrong number).


No positive scripting: No, we don’t deliver to addresses outside the US.

With positive scripting: Currently, we don’t deliver to addresses outside the US but if you know someone in the US who could receive the package for you, then have it delivered to your address, then you could still do it that way. A little bit more hassle but not entirely impossible.

Notice that the statement without the positive scripting just flat out said no, that nothing could be done.

However, the statement with positive scripting came up with an alternative option for the customer.

This makes a customer feel that her problem matters to you and that you’re trying hard to get her the best resolution possible even if the company’s process couldn’t make it possible.

In my next mock call videos, I’m gonna be focusing on positive scripting so subscribe to my YouTube channel. A mock call test might sound hard to you but with enough practice, it really isn’t! Lots of applicants can and will pass it. So will you. 😉

Alright, that is all for today. If you have any questions and requests for my next videos, comment down below and I’ll make them next. Good luck!

How to Pass a Mock Call Test: It's Actually Simple! (2024)


How to Pass a Mock Call Test: It's Actually Simple!? ›

Here's why: To pass a mock call test, all you have to do is follow the call flow. If you can follow the call flow (which is super easy with enough practice), then you'll pass your mock call!

What to expect in a mock call? ›

A mock call is a simulated call made to a call center agent during the training or quality assurance process. The purpose of a mock call is to train or evaluate the agent's ability to handle different types of customer interactions, such as inquiries, complaints, and requests.

How do you ace a mock cold call? ›

Follow up with the following phrases to get your mock prospect to open up more:
  1. "You mentioned that it could be better... tell me more about that..."
  2. "Don't want to disregard you mentioning that there's some annoyance there.. where do you see opportunities to improve this?"
Nov 21, 2022

How to prepare for mock call interview? ›

You can prepare for your mock interview by following eight steps:
  1. Dress appropriately. ...
  2. Mimic the interview setting. ...
  3. Choose the right interviewer. ...
  4. Bring your resume and other necessary materials. ...
  5. Take your time answering questions. ...
  6. Research the company. ...
  7. Review the interview criteria. ...
  8. Record it.
Jun 9, 2023

How do you make a perfect call? ›

How to Make the Perfect Professional Phone Call
  1. Make a Clear, Confident Greeting. This may sound obvious, but whether making or receiving the. ...
  2. Remember This Is Not an Email. Being brief and to the point is great in an email. ...
  3. Speak Clearly. ...
  4. Structure Your Call. ...
  5. Clarify Any Follow-Ups and Give a Clear Sign-Off.
Dec 6, 2021

How do I prepare for a call? ›

  1. Prepare Thoroughly. ...
  2. Make an If-Then Plan to Stop Avoiding Using the Phone. ...
  3. Do a Visualization Exercise Before Picking Up the Phone. ...
  4. Ask Questions to Show Your Curiosity. ...
  5. Don't Expect to Have All the Answers Immediately. ...
  6. Become a Pro at Talking on the Phone.

How do I prepare for a mock test? ›

Fear not, there's an easy solution: be specific.
  1. Research past papers and see what questions, ideas, themes, or topics appear most frequently over the years.
  2. Organise your notes into these different headings.
  3. Choose only specific, short, and relevant quotations, words, or phrases to support each topic.

What is the common questions in call center? ›

Classic call centre interview questions include:
  • do you have any experience in a call centre?
  • why do you want to work for us as a customer service advisor?
  • do you enjoy communicating with people?
  • how would you deal with an irate customer on the phone?
  • how would you tell a customer something that they will not like?

What are the examples of mock call? ›

8 Mock Call Templates, Samples & Scenarios to Practice with Your Sales Team
  • A Simple Cold Call For New Sales Reps. ...
  • Overcoming The Gatekeeper Sales Call Script. ...
  • The Prospect Who Wants Off The Phone Call Script. ...
  • The "Give Me A Discount" Prospect. ...
  • The “Send Me That Info In An Email” Lead. ...
  • The Hesitant Prospect.
Aug 17, 2022

What shouldn't you say on a cold call? ›

Do not apologize! Do not say “I'm sorry for bothering you” or anything of the like. Address your cold calling guilt another way. You're telling the caller “you're going to be annoying even before the call gets started” when you excuse yourself (JBarrows).

What do you do in the first 20 seconds of cold call? ›

The first few seconds of a cold call are really crucial. It's in those first 15-20 seconds that you have to establish interest for prospects to stay on the line and listen to you. And to do that right, you need to have a great opening line. Yes, the way you open the cold call decides the success of the call.

What not to do on a cold call? ›

10 mistakes to avoid during a cold call
  • Not knowing your product inside out. We buy from people we like and trust. ...
  • Talking to the wrong people. ...
  • Waiting too long to ask a question. ...
  • Asking closed questions. ...
  • Not listening. ...
  • Trying to close too soon. ...
  • Sounding too salesy. ...
  • Sounding too timid.
Jun 19, 2020

Why should we hire you? ›

“I should be hired for this role because of my relevant skills, experience, and passion for the industry. I've researched the company and can add value to its growth. My positive attitude, work ethics, and long-term goals align with the job requirements, making me a committed and valuable asset to the company.”

How do I sell a pen? ›

How To Sell A Pen In An Interview?
  1. Ask the interviewer about their job. ...
  2. Establish a link between the interviewer's job and the product. ...
  3. Highlight the emotional value of the product. ...
  4. Convince them that they need the product. ...
  5. Close the deal by selling them the product. ...
  6. Focus on how the pen can benefit the interviewer.
Feb 25, 2023

How can I impress on a call? ›

Here are 13 tips to make a great impression and impress a new customer during your first phone call.
  1. Smile and use your phone voice. ...
  2. Have all of their information in front of you. ...
  3. Have all of your information in front of you. ...
  4. Be able to make a commitment. ...
  5. Use hold when you need a moment. ...
  6. Speak with proper English.

How do I gain confidence in a call? ›

Photos courtesy of the individual members.
  1. Know Who You're Calling.
  2. Practice Often.
  3. Develop A Foolproof Process.
  4. Start On A Positive Note.
  5. Repeat The Question.
  6. Smile To Change Your Tone.
  7. Avoid Space Fillers.
  8. Lower Your Expectations.
May 31, 2022

How do you make a call not awkward? ›

What the Infographic Gets Right (and Wrong)
  1. Get into a positive mental mindset to make a phone call. Good advice. ...
  2. Be clear on why you are calling. More good advice. ...
  3. Smile. Also good advice. ...
  4. Tell a joke. No, no, no, no, no. ...
  5. Just relax. Yes, but not as shown. ...
  6. Get up on your feet. ...
  7. Use hand gestures. ...
  8. Look good sound good.
Jun 3, 2015

What is the 3 call rule? ›

The 3x3 rule is a simple guideline that suggests you should find three pieces of information about your prospect in three minutes or less before you call them. The information can be anything that relates to their business, industry, role, interests, or challenges.

What is the first thing you should say when your call is answered? ›

#2 The phone should be answered with a positive greeting such as “Hello,” “Good Morning,” or “Good Afternoon,” etc. Following the greeting, the person who answers the phone should give his or her name and the name of the business or organization that is being contacted.

What do you say before you end a call? ›

Examples of effective call-closing statements
  • "My apologies once again for any inconvenience. Thank you for your call."
  • "I'm happy we could make this right for you. Have a wonderful day."
  • "Thank you for calling. We appreciate your business."
Mar 10, 2023

What is asked in mock test? ›

Mock test are practice tests that are designed to be similar to actual exams. They are used to help students prepare for exams by giving them the opportunity to practice answering questions under similar conditions to the actual exam.

How can I score more in mock test? ›

How to Increase Mock Score?
  1. Analyze to death: Do not analyze percentile trends or some such artificial nonsense. ...
  2. Attempt the Un-attempted ones: ...
  3. Review the Correct Attempts: ...
  4. Try out different strategies: ...
  5. Start giving 1 mock a week: ...
  6. The Takeaways:

Are mock tests harder? ›

They might set exams they think are the same level as official exams, but actually turn out to be much harder. You may find mock exams harder for some subjects, and the same level for others. It is difficult to predict what your real exam will look like – and to predict how hard mock exams are too!

What is the most challenging in call center? ›

How To Overcome the 7 Most Common Contact Center Challenges
  • Contact Center Problems and Solutions:
  • Agent Attrition.
  • Low Customer Satisfaction.
  • Not Putting Employees First.
  • Too Many Tools.
  • Struggling To Boost Performance.
  • Agents Are Not Retaining Information Well.
  • Agents Struggle To Concentrate.

What is a call center best answer? ›

Call centers offer assistance on behalf of companies for customers with questions, concerns or feedback about products or services. Interviewing for a call center position is an opportunity to showcase your problem-solving skills and demonstrate your ability to build trust with customers.

What is a good sentence for mock? ›

Verb The boys mocked him for showing fear. He mocks art only because he doesn't understand it. They continue to mock the idea of a new government.

What are the 5 types of calls? ›

Call types in a telephone switch | Originating, Terminating, Outgoing, Incoming, Intra-office, Tandem.

What are the four types of call? ›

Telephone calls and types of telephone call - thesaurus
  • call. noun. an act of telephoning someone.
  • cold call. noun. an unexpected telephone call or visit by someone trying to sell something.
  • collect call. noun. ...
  • conference call. noun. ...
  • courtesy call. noun. ...
  • halfalogue. noun. ...
  • long-distance. adjective. ...
  • outside line/call. phrase.

What does a good cold call look like? ›

Hi [FIRST NAME], this is [CALLER'S NAME] with [COMPANY]. You and I haven't spoken yet, but I've been doing some research on your company and I think you're a great fit for [SOLUTION]. We can provide you with [BENEFITS] and I know you'll be happy if we spend just a couple of minutes discussing how this can help you.

Why is cold calling so scary? ›

“The first factor is because cold calling is a form of public speaking - you're speaking with strangers. And it's a very human nature-based thing. Even though you're behind the phone, it's scary for a lot of people.

Why do cold callers hang up? ›

The hang-up was actually a negotiating tactic by the prospect—the equivalent of walking away when deal negotiations are not going their way. In this case, the prospect fully expects to be called back with a better offer. Immediately calling back someone who hung up on you is a gutsy move.

What is a successful cold call? ›

The average cold calling success rate is 2%.

According to Gong, all you need to do is ask a prospect how they've been. This isn't an isolated sales call statistic. LinkedIn has found that opening a sales call with “I understand we share a common LinkedIn group,” can increase your chances of securing a meeting by 70%.

How long should a cold call take? ›

Cold calling should be 5-10 minutes of relief for the prospect. It is the sales rep's job to make the prospect feel comfortable and open to the conversation. Don't add on tasks to their day or things they need to follow-up with you.

How do you beat cold call? ›

Nine cold calling tips for 2023
  1. #1 Carry out pre-call research.
  2. #2 Write a cold calling script.
  3. #3 Find a good time to call.
  4. #4 Learn how to deal with objections and rejections.
  5. #5 Don't start cold calls with a sales pitch.
  6. #6 Calls are a dialogue, not a monologue.
  7. #7 Leave a voicemail.
  8. #8 Don't give up… too fast.
Jan 1, 2023

Is cold calling hard? ›

Cold calling is one of the most frustrating responsibilities many — if not most — sales reps will have to put up with at some point in their careers. It has a less-than-stellar conversion rate, and anyone conducting it is bound to face rejection after rejection before they manage to see success.

Is it legal to cold call? ›

Is cold calling illegal? Cold calling is not illegal. However, any trader that ignores a sticker or notice on your door stating that you do not wish to receive cold calls may be committing a criminal offence. Also, any trader that ignores any requests by you to leave and not return is committing a criminal offence.

Why do I hate cold calling? ›

One of the reasons people dislike cold calling is because it's unsolicited. Your representative is calling someone they've never interacted with before. The potential lead receives a call they're unprepared to have. You catch them off-guard, and they feel flustered.

What are 6 mistakes that can be made during an interview? ›

6 Mistakes to Avoid While Conducting an Interview
  • Taking over. ...
  • Rhetorical questions about the job description. ...
  • Probing too deep into how they spend their personal time. ...
  • Stress interviewing. ...
  • Sparing newbies the difficult questions. ...
  • Falling for the well-presented candidate.

What are 4 things you should not do during an interview? ›

15 Things You Should NOT Do at an Interview
  • Not Doing Your Research. ...
  • Turning Up Late. ...
  • Dressing Inappropriately. ...
  • Fidgeting With Unnecessary Props. ...
  • Poor Body Language. ...
  • Unclear Answering and Rambling. ...
  • Speaking Negatively About Your Current Employer. ...
  • Not Asking Questions.

What not to answer in an interview? ›

Things you should never say in a job interview
  • Anything negative about a previous employer or job. ...
  • "I don't know." ...
  • Discussions about benefits, vacation and pay. ...
  • "It's on my resume." ...
  • Unprofessional language. ...
  • "I don't have any questions." ...
  • Asking what the company does. ...
  • Overly prepared answers or cliches.
Mar 10, 2023

Why should we hire you 5 best answers? ›

You should hire me because I have the qualifications, experience, and attitude to contribute to your company. I am a quick learner, adaptable, and possess excellent communication and problem-solving skills. Furthermore, I am passionate about this field and eager to contribute to your team's success.

Why do you want this job? ›

Talk about specific examples of how you can help this company achieve their goals and highlight any relevant transferrable skills that will make you stand out as the right candidate. Write down any recent achievements you can talk about or any challenges you've faced recently that might be related to this new job.

What do you say in Tell me about yourself? ›

Your answer to the "tell me about yourself" question should describe your current situation, your past job experience, the reason you're a good fit for the role, and how you align with the company values. Tell the interviewer about your current position and a recent big accomplishment or positive feedback you received.

What's your greatest weakness? ›

Answer “what is your greatest weakness” by choosing a skill that is not essential to the job you're applying to and by stressing exactly how you're practically addressing your weakness. Some skills that you can use as weaknesses include impatience, multitasking, self-criticism, and procrastination.

How do you handle stress? ›

Healthy Ways to Cope with Stress
  1. Take breaks from watching, reading, or listening to news stories, including those on social media. ...
  2. Take care of yourself. ...
  3. Take care of your body. ...
  4. Make time to unwind. ...
  5. Talk to others. ...
  6. Connect with your community- or faith-based organizations.
  7. Avoid drugs and alcohol.

How do I prepare for a mock? ›

The do's and don'ts of mock exams
  1. Do your homework and do it carefully! ...
  2. Do ask questions! ...
  3. Do use your time wisely! ...
  4. Do look back at your notes! ...
  5. Do keep yourself hydrated! ...
  6. Don't stress out! ...
  7. Don't panic and do keep calm! ...
  8. Don't highlight everything!

How do you answer mock questions? ›

To answer the question, explain how your knowledge and skills are well-suited to what they're looking for. You can also say something about your career aspirations and share how you can contribute to achieving the company's goals.

What not to do in a mock trial? ›

A mock trial setting is an opportunity to find areas where defense counsel can learn, test, and improve. Avoid these common mistakes to get the most out of your next mock trial: having an underprepared opposing counsel, lack of witness testimony, and being fearful to test for damages.

How do I take a mock test myself? ›

When you intend to take the mock test online, use a computer as you would do so in an exam. Keep a stop watch ready to observe the time taken. It will be helpful for you to write the mock test along with your friend. Keep your question paper and the answer sheets on different papers.

How to do last minute revision? ›

18 last-minute exam revision tips
  1. Wake up early. Credit: samritk – Shutterstock. ...
  2. Choose the right place to work. ...
  3. Go to the library prepared. ...
  4. Create a plan before you start. ...
  5. Refrain from panicking. ...
  6. Use lecture slides and past papers. ...
  7. Study without technology and social media. ...
  8. Re-read your lecture notes and highlight.
Apr 25, 2023

What is the easiest way to answer questions? ›

Answering Tough Questions in the Moment
  • Listen to the Question. Sounds simple, but with so many things calling for our attention, it's easy to be distracted and not hear what the question really is. ...
  • Pause. ...
  • Repeat the Question. ...
  • Respond Honestly. ...
  • Know When to Stop.

How do you guess a test answer? ›

Look for patterns in true or false questions, and go with false if a question includes absolutes, such as "all" or "none." When guessing on multiple choice questions, use processes of elimination, look for grammatical clues and, when in doubt, go with the most detailed choice.

What is an example sentence for mock exam? ›

Medical students were invited to participate in a mock examination. The mock examination was taken by 741 baccalaureate students in their fourth year of study at 13 universities. Their average score on the mock examination was 57.4, and the examination showed a reliability of 0.40.

What is a good call flow? ›

Authenticate and Locate (the Call Driver)

The trick to a good call flow is to make the customer feel heard and appreciated while moving them through the steps of the call as quickly as possible.


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